Terms of Service

These terms govern your use of Frenz (frenz.gg), a social network for sharing gameplay clips, streaming, and hanging out with your squad. Frenz is operated by Mint ICT B.V., registered in the Netherlands ("Frenz", "we"). By creating an account or using Frenz, you agree to these terms and to the Community Guidelines, which are part of them.

1. Who can use Frenz

• You must be at least 16 years old to use Frenz.
• Some content and communities are 18+. They are only available when your age says you are an adult, or after you complete age verification.
• Accounts of people under 16 are removed. If we previously suspended or banned you, you may not sign up again without our permission; ban evasion extends the ban.

2. Your account

• You're responsible for your account and keeping your password safe. Tell us right away if you suspect unauthorized access.
• One person per account; don't impersonate others or misrepresent who you are.
• Accounts may not be sold, rented, or transferred.

3. Your content and the license you give us

• You keep ownership of everything you share on Frenz: clips, videos, streams, posts, stories, and comments.
• So Frenz can work, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, reproduce, transcode and otherwise technically adapt (thumbnails, previews, share cards), distribute, publicly display and perform your content, in connection with operating, improving, and promoting Frenz.
• You also grant every Frenz user a license to view and share your content within the service, as your visibility settings allow.
• Tagging your squad on a clip means that clip may appear on the tagged players' profiles and in their followers' feeds. Removing a tag, or the tagged person removing themselves, ends that surfacing.
• The license for a piece of content ends when you delete it, except for copies others already shared within Frenz, share cards already published, and backup copies that are purged on a rolling basis. Deleting your account deletes your content.

4. Your promises about your content

• You have the rights to everything you upload or stream, including the game footage, any music, and any overlays.
• The people who appear in your content or are heard in your voice recordings are okay with being in it, and the people you tag were actually part of the moment.

5. Acceptable use

The Community Guidelines describe what's allowed on Frenz, what needs the 18+ flag, and how enforcement works. They are binding. In short: no harassment, hate, sexual content involving minors, pornography, real violence, spam, fake engagement, or illegal activity, and don't probe, overload, or scrape the service beyond public pages via standard crawlers.

6. Copyright

We respond to copyright complaints under our DMCA and Copyright Policy, which covers how to file a notice, how to counter-notice, and our repeat-infringer policy: accounts that repeatedly infringe are terminated. This applies to live streams, recordings, and clips alike, and includes music. We may mute or remove infringing segments.

7. Going live

• Before your first stream you accept the streaming rules (part of the Community Guidelines) once; they keep applying to every stream after that.
• Live content is subject to the same rules as everything else, in real time. We can cut a stream mid-broadcast when it breaks them.
• You are responsible for your stream and your chat, including moderating it with the tools we provide.

8. Payments

• Some features are paid: Premium, channel and community subscriptions, gifts, and tips. Prices are shown before you pay; payments run through our payment provider (Stripe).
• Subscriptions renew automatically until you cancel; cancelling stops the next renewal and keeps the current period active. Because paid features are digital content delivered immediately with your consent, the EU 14-day withdrawal right lapses on delivery, as permitted by law.
• Payouts to creators have their own terms shown when you enable them, including identity checks by our payment provider.

9. Moderation, enforcement, and appeals

• We may remove or restrict content, apply or correct the 18+ flag, restrict features, and suspend or terminate accounts that violate these terms or the guidelines. We use a mix of human review and automated tools.
• When we restrict your content or account, we tell you what we did and why, unless the law prevents it or doing so would enable more harm.
• You can appeal any enforcement within 180 days via support@frenz.gg; a human reviews it. EU users may also bring unresolved disputes to a certified out-of-court dispute settlement body.

10. Third-party services

You can connect accounts like Discord, Steam, and Spotify, and share Frenz content to other platforms. Those services have their own terms, and we're not responsible for what they do with your data or content. Connecting is optional and you can disconnect in settings.

11. The service

Frenz is provided "as is" while we build it. We work hard to keep it reliable, but we don't guarantee uninterrupted availability and may change or discontinue features. To the maximum extent permitted by law, Frenz is not liable for indirect or consequential damages; our total liability is limited to what you paid us in the last 12 months. Nothing in these terms limits liability that cannot be limited under Dutch law, or affects your statutory rights as a consumer.

12. Ending the relationship

• You can delete your account at any time in settings; that deletes your content per section 3.
• We can suspend or terminate accounts for violations of these terms, legal requirements, or serious risk of harm to users or the service. We give you the reason and you can appeal (section 9). Paid periods already delivered are not refunded unless the law says otherwise.

13. Governing law

Dutch law applies. Disputes go to the competent court in the Netherlands; if you are a consumer in the EU, you can also sue or be sued in your own country, and mandatory consumer protections of your country keep applying. We do not require arbitration.

14. Changes and contact

We may update these terms as Frenz evolves; material changes will be announced in the app reasonably before they take effect, and continuing to use Frenz after that means you accept them. If you don't, you can delete your account. Questions: legal@frenz.gg. How we handle your data is described in the Privacy Policy.

Last updated: July 2026.